TERMS | Glam Pole & Aerial Dance Studio

Privacy Policy

Your privacy is important to Glam Pole & Aerial Dance Studio (“Glam”). This Privacy Policy (“Policy”) explains how Glam collects, uses, discloses, and retains your information when you visit or use our website (our “services”), including the use of personal information in connection with interest-based advertising. It also describes the controls we provide you with to manage your personal information within our services and your data subject rights. Please read through the following before providing us with any of your personal data. When you provide Glam with your personal data, you consent to use, disclosure, and retention of your personal data in accordance with this Privacy Policy and as otherwise permitted by law.

What Personal Data do we collect

The types of personal data we collect from you include:

Account Information:

When you create or manage an account with Glam, and/or sign up for a loyalty program, we collect the following information from you:

Name
Email address
Gender
Nationality
Date, month and year of birth
Contact information
Password
Mailing and shipping address

Purchase Information:

When you purchase products or services from our store, as part of the buying and selling process, we collect the following information from you, or your friends and family who wish to ship a product (including gift cards) to you:

Name
Email address
Credit card and payment information
Mailing and shipping address
Contact information
Marketing preferences and any other information you provide
Your purchase history from Glam websites

Marketing information:

When you register, or subscribe for our newsletters or promotions, or participate in our promotions, contests, or surveys, and/or fill in any forms on our websites, we collect the following information that is needed for your participation:

Name
Contact information
Date, month and year of birth
Email address
Marketing preferences
Any other personal information you choose to provide to us

How Glam uses your personal information

We may use and disclose your Personal Data for the following purposes:

To provide our services

To establish and maintain your user account and/or loyalty program on our sites, including tracking your orders, purchase history, and shipments and sending you reminders of items left in your shopping cart and/or providing you with product notifications;
To improve our services and business, including in response to trends, patterns, feedback, and sentiments expressed on social media or directly to us;
To process your order for our products or services, process or collect your payment for the order;
To process your returns or refunds in accordance with our Terms and Conditions;
To provide support for the Service, respond to your requests, questions and feedback, evaluate your satisfaction with the Service and to otherwise administer our relationship with you.
To provide you with supporting services and functions related to your user account;
To monitor and enforce compliance with our Terms and Conditions, including dispute resolution; and
To comply with (i) internal risk controls, (ii) the terms of our access to payment processing, financial or banking services such as credit card disputes, fraud, billing errors, or (iii) any applicable law

Marketing and Advertising

To send you marketing communications and ads in relation to our sales, products, services and promotions, including promotional mail together with your order;
To deliver advertisements which are related to our products and services which may be of interest to you on our websites and/or social media platforms;
To process your participation in our promotions, lucky draws, initiatives or any request for additional Personal Data such as customer surveys;
To process your participation in our loyalty programs;
To promote our products and services on our websites;
To improve your customer experience across all platforms and training our customer experience team, such as by recording and monitoring phone calls; and
For any specific purpose in relation to a particular product or service, which we may separately notify you on the product or service page

Others
We may also use your Personal Data (a) for other purposes which are reasonably related to the Purposes and where we have obtained and maintain related consent, the Additional Purposes; or (b) in circumstances where such use does not require consent under Applicable Laws.

How Glam shares your personal information

In order to provide the above services to you, we may share your personal data with the following entities:

Companies involved in running our website, getting your purchases to you, such as payment service providers, warehouses, order packers, and delivery companies;
Companies involved in running our loyalty program (if you participate in the program);
Professional service providers, such as marketing agencies, and 3rd party platform providers, who help us to run our business;
Companies approved by you, such as social media sites (if you choose to link your account to us); and
Law enforcement and fraud prevention agencies or anybody required by law.

In addition, through our Services, we may allow third party advertising partners to set Technologies and other tracking tools to collect information regarding your activities and your device (e.g., your IP address, mobile identifiers, page(s) visited, location, time of day). We may also combine and share such information and other information (such as demographic information and past purchase history) with third party advertising partners. These advertising partners may use this information (and similar information collected from other websites) for purposes of delivering targeted advertisements to you when you visit third party websites within their networks. We may allow access to other data collected by the Services to share information that may be useful, relevant, valuable or otherwise of interest to you. If you prefer not to share your personal information with third party advertising partners, you may follow the instructions in requesting the deletion of personal data.

Website Cookies

Some of the information that we collect will not personally identify you but will instead track your use of our website so that we can better understand how our website is used by end users and in turn enhance and improve your experience in using our website. This information can be obtained through the use of cookies. Cookies are a small data file transferred to your device that recognises and identifies your device and allows your device to 'remember' information from our website for future use. We may collect technical information from your web browser or mobile device or your use of our services through a web browser or mobile device, for example, location data and certain characteristics of, and performance data about your device, carrier/operating system including device and connection type and IP address. Unless you have elected to remain anonymous through your device and/or the web browser, the above mentioned information may be collected and used by us automatically through your use of our website.

Additionally, we may share non-personally identifiable information with third parties, such as location data, advertising identifiers, or a cryptographic hash of a common account identifier (such as an email address), to facilitate the display of targeted advertising.

You have a number of options to control or limit how we and our partners use cookies and similar technologies, including for advertising.

Although most browsers and devices accept cookies by default, their settings usually allow you to clear or decline cookies. If you disable cookies, however, some of the features of our website may not function properly.
To prevent your data from being used by Google Analytics, you can install Google’s opt-out browser add-on by visiting https://tools.google.com/dlpage/gaoptout.
To opt out of ads on Facebook, Pinterest, or Google that are targeted to your interests, use your Facebook, Pinterest, or Google Ads settings.
If you are using your mobile device, check your mobile device for settings that control ads based on your interactions with the applications on your device. For example, on your iOS device, enable the “Limit Ad Tracking” setting, and on your Android device, enable the “Opt out of Ads Personalization” setting.

Our websites do not respond to Do Not Track signals because we do not track our users over time and across third-party websites to provide targeted advertising. However, we believe that you should have a choice regarding interest-based ads served by our partners, which is why we outline the options available to you above.

Accessing And Correcting Your Personal Data

You may review and correct your personal data by signing into your user account and selecting 'Update Profile' or equivalent, or by contacting us at hello@glam.com.hk. We will only disclose personal data to the individual who registered his/her personal data with our website, and only after confirming the identity of the registered party. Please allow fourteen (14) working days for your request to be processed. In relation to any request for access to any personal data, we reserve the right to charge a nominal fee for the processing of this request in accordance with applicable local legislation.

Deletion of your account with us will not automatically delete the personal data held about you. If you would like to request that we delete all personal data together with the deletion of your account, please follow the steps under Request for Deletion of Personal Data.

Request for Deletion of Personal Data

You have the right to request that we delete any of your personal data that we collected from you and retained, with certain exceptions. If you would like to withdraw your consent for the collection, use and/or disclosure of any of your personal data, please write to us at hello@glam.com.hk. We will process such a request and it may take up to thirty (30) days for this to be reflected in our systems. Once this is complete, we will no longer retain, use and/or disclose your personal data, except for compliance, regulatory or other legal purposes. Our ability to comply with your deletion request is subject to any applicable legal or other requirement to maintain certain records of your personal data. Please note that the deletion of your personal data from our database will result in us not being able to provide you with the products or services that you have requested from us.

Opting-Out

If you would like to unsubscribe from our newsletter, or opt-out of our loyalty program detailed instructions are provided at the bottom of all emails sent out. If you would like to unsubscribe from any of our other mailing lists, please write to us at hello@glam.com.hk. Please allow thirty (30) working days for your request to be processed.

Amendments

We reserve the right to amend this Privacy Policy at any time. The Effective Date stated below indicates the last time this Privacy Policy was revised. Any changes we may make to this Privacy Policy in the future will be posted on our website. You are encouraged to review this page periodically to see any updates or changes to our Privacy Policy.

All other questions on our use of your personal data should be addressed and contacted at hello@glam.com.hk.

This privacy policy was last updated in August 2023.

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Terms & Conditions of The Glam Card

The Glam Card (Loyalty Card)
⁃ This Agreement is of immediate effect.
⁃ This Agreement is a contract between the Holder of the Glam Card ("the Card Holder") and Glam Diamond Studio Limited ("GLAM"), the issuer of the Card.
⁃ This Agreement explains Glam’s obligations to you as the Card Holder when applying for and using the Card.
⁃ By using the Card, the Card Holder agrees to the terms of this Agreement.

Card Holder's Account
⁃ The Card can only be used in purchase for goods and to accumulate points at any of the Glam’s studio in Hong Kong or the App. GLAM reserves the right not to accept any Card if GLAM reasonably believes that the use is unauthorized, fraudulent or otherwise unlawful.
⁃ Unless otherwise required by law, no change or cash refund will be provided and no interest will be credited to the Card Holder by GLAM.
⁃ A unique and verified mobile number is required for each account.
⁃ The Card cannot be exchanged or transferred.
⁃ Only one Card can be used in each transaction.

Loading Value on the Card:
⁃ No preload value is required for e-card activation at Glam’s mobile app “Glam Hong Kong”.
⁃ To add value to the Card for future consumption, a minimum of HK$1 is required. The maximum stored value of the Card is HK$20,000. GLAM may change the maximum and minimum amounts at any time by notifying the Card Holder at the point of sale or on GLAM website.
⁃ The Card Holder can use card balance to settle full or partial payment for goods purchased at any of Glam’s studio. Card balance can only be used to settle full payment for goods purchased on the App.
⁃ GLAM voucher cannot be converted into any value in the Card.

Check Balance/Expiry Date:
⁃ The Card Holder can check the Card balance at Glam’s studio, on Glam’s mobile app “Glam Hong Kong” (the App) or by calling Glam customer service hotline at 9879 2078.
⁃ The Card Holder can check the expiry date at any of the Glam’s studio or by calling Glam customer service hotline at 9879 2078.
⁃ Unused amount and/or point balance shall be forfeited automatically upon the expiry date.
⁃ Card balances are real time update and be reflected in the system.
⁃ Card balances cannot be exchanged or redeemed in any way for cash.

Cancellation of the Card
⁃ No refund for any Card cancellation. Glam will deactivate the Card upon receiving Card cancellation request.

Replacement of the Card
⁃ GLAM is not responsible for any unauthorized transaction associated with the Card.
⁃ Customer are suggested to purchase a new card from our Glam’s studio via APP and email to glamaerialdance@gmail.com for Cash balances and Points transfer.

Billing Errors, Corrections
⁃ GLAM reserves the right to correct the balance of the Card if Glam believes that a clerical, billing or accounting error has occurred. If the Card Holder have any questions regarding transaction history or any such correction, or if the Card Holder disputes any transaction or correction that has been assessed against the Card, please contact GLAM Customer Service Team at 9879 2078. GLAM will conduct an investigation and communicate the results and correct any error that GLAM verifies as soon as GLAM finishes the investigation. If no error is found, GLAM will provide an explanation. GLAM shall have no liability for any billing error unless the Card Holder notifies GLAM within Sixty (60) days of the date of the transaction in question. The Card Holder should monitor the transactions and account balances closely.

Changes to this Agreement
⁃ Use of the Card constitutes the Card Holder's acknowledgement of and the agreement to abide by the terms and conditions set forth in this Agreement.
⁃ GLAM reserves the right to amend the terms and conditions at its discretion, including any rights or obligations the Card Holder or GLAM may have without prior notice.
⁃ As permitted by applicable law, any change, addition or deletion will become effective at the time GLAM posts the revised agreement to its website. Unless GLAM states otherwise, the change, addition or deletion will apply to the Card Holder's further and existing Cards.

Termination
⁃ GLAM may suspend or terminate this Agreement or revoke or limit any or all of the rights and privileges granted to the Card Holder at any time without notice or liability. Termination may result from the Card Holder's fraudulent or unauthorized use of the Card. If GLAM terminates this Agreement without cause, GLAM will refund the balance held in the Card account less any amounts that the Card Holder may owe to GLAM.

Indemnity
⁃ The Card Holder agrees to indemnify GLAM against all actions, proceedings, liabilities, claims, loss, damages and reasonable costs and expenses which may be taken against GLAM or which GLAM may suffer, sustain or incur (as the case be) in respect of the Card unless the same were caused by any manifest error on GLAM's part.

Disclaimers and Limits of Liability
⁃ GLAM and its affiliates make no representations, warranties or conditions of any kind, express or implied, with respect to the Card, including, but not limited to, any implied warranty of merchantability, fitness for a particular purpose, title or non-infringement, or any warranty arising by usage of trade, course of dealing or course of performance. GLAM does not represent or warrant that the Card will always be accessible or accepted.
⁃ In the event that GLAM or its affiliates are found liable to the Card Holder, the Card Holder shall only be entitled to recover actual and direct damages and such damages shall not exceed the last balance held on the Card. GLAM and its affiliates shall have no liability for any incidental, indirect or consequential damages (including without limitation loss of profit, revenue or use) arising out of or in any way connected with this Agreement, whether in contract, warranty, tort (including negligence, whether active, passive or imputed), product liability, strict liability or other theory, even if GLAM or its authorized representatives have been advised of the possibility of such damages.
⁃ In no event shall GLAM or its affiliates have any liability for unauthorized access to, or alteration, theft or destruction of the Card through accident, misuse, or fraudulent means or devices by the Card Holder or any third party, or as a result of any delay or mistake resulting from any circumstances beyond GLAM's control.

Personal Data

Notice to the Card Holder relating to the Personal Data (Privacy) Ordinance ("the Ordinance"):
⁃ It is necessary for each of the Card Holder to provide his/her personal data to GLAM from time to time in connection with obtaining or continuing to use the Card.
⁃ If the Card Holder is unable or unwilling to provide such correct data, GLAM may be unable to provide the Card Holder with the service.
⁃ Each of the Card Holder agrees that his/her personal data provided to GLAM relating to the Card may be used for the following purposes:-

(a) processing the application for the Card;
(b) verifying any information and records relating to the Card Holder;
(c) enforcing and exercising GLAM's rights under this Agreement;
(d) the normal management, operation and the maintenance of the Card system, including audit;
(e) designing new or improving existing services provided by GLAM, GLAM’s subsidiaries and affiliates (i.e. any other entity which directly or indirectly controls GLAM, is controlled by PCC, or is under common control with GLAM) for customer's use;

(f) marketing of goods and/or services by GLAM, GLAM’s subsidiaries and affiliates or any of GLAM’s selected business partners;

(g) communication from GLAM to the Card Holder;

(h) investigation of complaints, suspicious transactions and research for service improvement;

(i) prevention or detection of crime;

(j) disclosure as required by law; and

(k) other related purposes.

⁃ Data held by GLAM relating to the Card Holder is kept confidential by GLAM, but each of the Card Holder agrees that for the purposes set out in the above clause, GLAM may transfer or disclose such information to the following parties (whether within or outside the Hong Kong Special Administrative Region):

(a) any relevant service providers under a duty of confidentiality to GLAM;

(b) any agent, contractor or third party service provider (under a duty of confidentiality to GLAM) who provides administrative, telecommunications, computer, payment, data processing or other services in connection with the operation of GLAM’s business;

(c) any other person under a duty of confidentiality to GLAM including GLAM’s subsidiaries, affiliates or business partners; and

(d) any person to whom GLAM, our subsidiaries, affiliates or business partners in (c) above, is under a binding obligation to make disclosure under the requirements of any law, rule and regulation, including those of countries outside of Hong Kong for data transferred to those countries, but such disclosure will only be made under proper author
⁃ Each of the Card Holder has the right to:

(a) check whether GLAM holds data about the Card Holder and have access to that data;
(b) require GLAM to correct any data relating to the Card Holder which is inaccurate;
(c) ascertain GLAM’s policies and practices in relation to personal data and to be informed of the kind of personal data held by GLAM; and
(d) request GLAM not to use the personal data of the Card Holder for direct marketing purposes, which GLAM will cease to do at no cost to the Card Holder.
⁃ GLAM reserves the right to charge the Card Holder a reasonable fee for processing any request for access to his/her personal data.
⁃ Any request for access to data or correction of data or for information regarding our policies and practices and kinds of data held by GLAM should be made in writing addressed to:

Glam Diamond Studio Limited
Unit B-C, 36/F, COS Centre, 56 Tsun Yip Road, Kwun Tong, Kowloon, Hong Kong.
⁃ If Card Holder does not want to receive marketing materials from GLAM in the future, Card Holder may write to GLAM at the above address or call GLAM on 9879 2078.
⁃ Nothing in this Notice shall limit the rights of the Card Holder under the Ordinance.

Assignment
⁃ GLAM may assign all or part of its rights or obligations under this Agreement without notice to the Card Holder provided that GLAM complies with all applicable laws, regulations in respect of such assignment, GLAM shall be released from all liability.
Governing Law
⁃ This Agreement shall be governed by and construed in accordance with the laws of Hong Kong Special Administrative Region of the People's Republic of China.

Entire Agreement
⁃ This Agreement is the complete and exclusive statement of agreement between the Card Holder and GLAM, and supersedes and merges all prior proposals and all other agreements. In the event that any provision of this Agreement shall be determined to be illegal or unenforceable, that provision will be eliminated to the minimum extent necessary so that this Agreement shall otherwise remain in full force and effect and enforceable. Headings herein are for convenience of reference only and shall in no way affect interpretation of this Agreement.Should there be any dispute, GLAM reserves the right of final decision.

Inquiries or Questions
⁃ If the Card Holder has any questions regarding this Agreement or the Card, please call Glam on 9879 2078.